/ SHIPPING POLICY
Shipping Policy
Thank you for choosing my products. Below, you will find information about our shipping practices, which complement our privacy policy and ensure the secure handling of your orders.
Processing and Shipping Times: We strive to process and ship your orders in a timely manner. Once your order is confirmed and payment is received, it will be processed within 3 business days. Please note that our processing time might vary based on product availability and order volume.
Shipping Methods: We offer several shipping options to cater to your preferences and needs. These options include standard shipping, expedited shipping. The available shipping methods will be presented to you during the checkout process.
Shipping Rates: Shipping rates are calculated based on various factors, such as the shipping method selected, the destination address, and the weight of the package. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email that includes tracking information. This will allow you to monitor the progress of your shipment and estimate its expected delivery date.
Shipping Destinations: We currently offer shipping to Netherland, Germany, Poland and Sweden. If your country is not listed, please contact us, and I will do our best to accommodate your request.
Customs and Duties: For international orders, please be aware that customs and import duties may apply in your country. These charges are beyond our control and are the responsibility of the recipient. It's recommended to check with your local customs office for more information about potential fees.
Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for any delays or delivery failures resulting from inaccurate or incomplete addresses.
Damaged or Lost Shipments: In the rare event that your package is damaged during transit or goes missing, please contact me immediately. We will work diligently to resolve the issue and ensure your satisfaction.
Wholesale Orders: At this time, we do not offer wholesale orders due to the fact that all our products are handmade in a domestic setting. If you are interested in ordering larger quantities, please reach out to us via private message to discuss the possibilities.
For any further inquiries or assistance regarding shipping, please feel free to contact us via email. Your satisfaction is our priority, and we are here to support you every step of the way.
/ PICK UP SERVICE
Pick-up Policy
Thank you for choosing my products. Personal pickup service, offering convenient collection of your ordered items in Lichtenvoorde, Netherlands. These guidelines complement our shipping and privacy policies, ensuring secure and comfortable order pickup.
Preparation and Pickup Time: We aim to process and have your orders ready for pickup promptly. Upon order confirmation and payment, your items will be ready for pickup within 3 business days. Please note that preparation time may vary based on product availability and order volume.
Pickup Options: We provide various pickup options to accommodate your preferences and needs. The personal pickup service is available in Lichtenvoorde, Netherlands. Available pickup options will be presented during the order checkout process.
Pickup Costs: The personal pickup service is free of charge. There are no additional fees for this service.
Pickup Confirmation: Upon preparing your order for pickup, you will receive a confirmation indicating that your order is ready for collection at our designated pickup point in Lichtenvoorde. In case of any changes or delays in order readiness, you will be notified.
Pickup Location: The pickup point's address in Lichtenvoorde will be provided in the confirmation of order readiness for pickup. Please ensure you have accurate location information to avoid any misunderstandings during pickup.
Pickup Hours: Pickup hours are individually arranged with each customer. We understand that flexibility is important, and we are happy to coordinate pickup times that work best for you. Please contact us to schedule your pickup time.
Personal Pickup Availability: The personal pickup service is exclusively available in Lichtenvoorde, Netherlands. Other pickup locations are currently unavailable.
Contact: If you have any questions or require support related to the personal pickup service, please contact us via email or through the chat on our website.
Thank you for using our services and choosing the personal pickup option in Lichtenvoorde, Netherlands.
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Thank you for choosing Soytastic for your shopping needs.
Sincerely, Iwona